First thing to do is verify that all labels on the drawing were placed in from the DS|Manage360 Database. If the drawing was labeled from your DS|Manage site, then please send the drawing file to support@dynascape.com
This means that DS|Design Softscape and Design labeling panels have to be connected to DS|Manage360:
To Connect the Softscape Labeling Panel
1. Open your DS|Design Software
2. Go to the Softscape labeling panel
3. Click on Settings
4. Ensure the Manage Website option is selected Under the My Plants location section and verify that your website url is correct, if it is not correct select Change.
5. Enter your website's url
Please Note: Omit the 's' in the URL, IE. enter http://Manage Website Address not HTTPS://Manage Website Address
6. Enter your DS|Manage360 Username and Password
7. Click OK