If you cut and paste formatted text from Word or the Internet, the formatting will be carried over in hidden fields, while it looks fine in the preview window in DS|Manage360, there is actually formatting being applied behind the scenes.
To remedy this, you will need to cut and paste the text from DS|Manage360 into the Windows Notepad program. This will remove and hidden formatting as Notepad only displays the text. Now, cut and paste the text back into DS|Manage360 and then apply the formatting (font size, bolding, bullets) directly in DS|Manage360.
If the problem persists contact Support Team support@dynascape.com with the Estimate name so that we can investigate this further.